Customer Service is the Key!
Customer service is key to our success at Biggin & Scott Knox. In our team, we have same day communication rule. If we hear from a landlord or tenant, we must respond within the same day to help them resolve their issue or answer their problem.
It’s a large part of why we’ve been able to retain 100% of our landlords and achieve a 95% customer satisfaction rate which is almost UNHEARD of in this industry. We put our clients first, and they appreciate it.
Danelle Hunter Biggin & Scott Knox